Delivery and returns
What are the shipping and delivery times?
Orders are usually processed within 1–2 business days. Delivery times depend on your location:
Lithuania: 1–3 business days
Latvia, Estonia, Poland: 2–7 business days
Do you ship internationally?
We currently deliver to Lithuania, Latvia, Estonia, and Poland.
Is the delivery free?
Lithuania: Free delivery on orders over €80.
Latvia, Estonia, Poland: Standard shipping fee of €15.
How do I return my order?
You can return your order within 14 days of receiving it. Items must be in original condition and packaging. To start a return, contact us at hello@florishaus.com with your order number and reason for return.
Please note that return shipping costs are the responsibility of the customer.
Check our full return policy here.
Is it possible to cancel my order?
You cannot cancel your purchase by refusing to receive the goods. You must first notify us at hello@florishaus.com of your intention to return the item.
Please check our return policy here.
My order is damaged, what should I do?
If your order arrives damaged, please contact us within 3 days of delivery at hello@florishaus.com with photos of the damaged items, and we’ll arrange a replacement or refund.
Flowers
Do they look like real flowers?
Yes! Our flowers are made to closely mimic the look and feel of real blooms, using high-quality materials with lifelike textures and colors.
How to take care of the flowers?
Silk flowers are very low maintenance. Just dust them occasionally with a soft cloth or blow off dust with a cool hairdryer. Keep them out of direct sunlight and damp areas.
Please check our full care guide here.
Do they smell like real flowers?
No, our artificial flowers do not have a scent. However, you can always lightly spray them with your favorite fragrance if desired.
What are the materials of your flowers? Is it eco-friendly?
Our faux flowers are made from silk and/or premium fibers, recycled plastic, cellulose, nylon and paper.
They are sustainable because they reduce the need for freshly cut flowers, which require constant harvesting, transportation, and refrigeration. Faux flowers last for years, minimizing waste and carbon footprint.
Where are the flowers sourced from?
We work with reliable international partners in Europe known for their craftsmanship and premium-quality faux florals. Each flower is handpicked by us, allowing us to ensure that every bloom meets our high standards for realism and beauty.
I can'f find the flowers I like. Can you make me a custom bouquet?
Definitely! We love creating custom arrangements tailored to your vision. Reach out to us at hello@florishaus.com and let’s design something special.
Do they need water?
No, please avoid water, as moisture can damage the materials, affecting the shape and color.
Are they suitable for outdoor use?
Our flowers are primarily designed for indoor use. We suggest keeping them away from direct sunlight, humidity and extreme temperatures to maintain their color and shape.
For how long do the flowers last?
With just a little care, our silk flowers can last for many years, making them a cost-effective and timeless decor option.
Billing
What payment methods do you accept?
We accept payments via credit/debit cards and bank transfers for regular purchases.
For rental services, we issue an invoice once we've agreed on the rental duration and quantity.
Rent
What is the delivery area for rental flowers?
Currently, we offer flower rentals only in Vilnius, Lithuania. We take care of both delivery and collection of the flowers within this area.
How can I rent the flowers?
To rent flowers, please contact us directly at hello@florishaus.com. We’ll discuss your needs, agree on the rental period and flower quantities, and then issue an invoice.
What is the minimal rental period?
The minimum rental period is 1 week. Rental pricing depends on both the duration and the quantity of flowers requested.
What are the Terms & Conditions for rentals?
Before confirming your rental, we’ll agree on the details (rental period, quantities, delivery/return dates). An invoice will be issued accordingly.
Check the full Terms & Conditions for rentals here.
If you have further questions, feel free to reach out to us at hello@florishaus.com.
B2B
Do you offer B2B wholesale?
Yes, we do offer B2B wholesale options. If you're a business interested in larger quantities, custom designs, or recurring orders, please contact us at hello@florishaus.com to discuss wholesale opportunities.