Privacy policy
Last updated: June 9, 2025
At Floris Haus, we understand the importance of protecting your personal data. We process your personal data lawfully, transparently, and fairly, for pre-determined purposes and only to the extent necessary. We strive to ensure that your data is accurate, secure, and treated with strict confidentiality.
We comply with all relevant legal obligations, including the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”).
1. WHAT IS THIS DOCUMENT?
1.1. This Privacy and Cookie Policy explains how Floris Haus collects, uses, and shares your personal data when you visit our website www.florishaus.com (“Website”), make purchases, or otherwise interact with us.
1.2. Please review this Privacy Policy to understand how we handle your data and your rights as a data subject.
1.3. “Personal data” means any information that can identify you directly or indirectly.
2. WHO IS THE DATA CONTROLLER?
2.1. The Website is managed and operated by Florishaus, MB, located in Vilnius, Lithuania.
2.2. Florishaus, MB is the data controller, meaning we determine the purposes and means of processing your personal data.
2.3. If you have questions about this Privacy Policy, contact us at hello@florishaus.com.
3. HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect your personal data:
- Directly, when you set up an account, contact us, or leave a review.
- Indirectly, when you browse our Website or interact with ads or third-party sources (with your consent).
4. WHAT PERSONAL DATA DO WE PROCESS AND WHY?
We process your data for the following purposes:
4.1. Fulfilling Orders and Contracts
- Data: Name, email, phone, billing/shipping addresses
- Legal Basis: Contract performance (GDPR Art. 6(1)(b))
- Retention: 10 years after transaction
- Shared with: Delivery, hosting, and technical service providers
4.2. Account Management
- Data: Name, email, password, phone, addresses, purchase history
- Legal Basis: Contract performance
- Retention: 2 years after last login
- Shared with: Technical and hosting providers
4.3. Delivering Products
- Data: Name, contact details, delivery address
- Legal Basis: Contract performance
- Retention: 10 years after transaction
- Shared with: Couriers and logistics providers
4.4. Processing Refunds
- Data: Name, delivery address
- Legal Basis: Contract performance and legal obligation
- Retention: 10 years after refund
- Shared with: Payment processors
4.5. Direct Marketing (with Consent)
- Data: Name, email, phone, birth date, engagement metrics
- Legal Basis: Consent or legitimate interest (similar product offers)
- Retention: 3 months after last interaction or until you opt out
- Shared with: Marketing and communication platforms
- Opt Out: You can unsubscribe via email or contact hello@florishaus.com.
4.6. Website Functionality & Analytics
- Data: Browser/device info, IP, time on site, pages viewed, language
- Legal Basis: Consent or legitimate interest
- Retention: Up to 1 year
- Shared with: Analytics, tech service providers
4.7. Contests and Giveaways
- Data: Name, email, and other relevant info
- Legal Basis: Consent
- Retention: Up to 2 years
- Shared with: Marketing/contest support providers
4.8. Social Media Management
- Data: Username, profile picture, interactions
- Legal Basis: Consent
- Retention: While account is active
- Shared with: Social media platforms (joint controllers)
4.9. Customer Support and Feedback
- Data: Contact details, inquiry/feedback content
- Legal Basis: Consent or legitimate interest
- Retention: 1 year from last contact
- Shared with: Hosting and support service providers
5. COOKIES
We use cookies to improve your browsing experience, save preferences, and personalize your experience. For full details, refer to our Cookie Policy below.
6. OTHER TECHNOLOGIES
We use tools like pixels and analytics tags (e.g., Google Tag Manager, HotJar, Clarity) to understand user behavior, improve the Website, and optimize advertising strategies.
7. PERSONALIZATION
We may use your browsing and purchase behavior to personalize your shopping experience and marketing communications. You can opt out by managing cookie settings or unsubscribing from emails.
8. DATA SHARING
Your personal data is never sold. It may be shared with:
- Hosting, marketing, analytics, and logistics providers
- Legal and regulatory authorities (as required by law)
- Other entities in the event of a business transfer or reorganization
9. INTERNATIONAL DATA TRANSFERS
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including standard contractual clauses.
10. DATA SECURITY
We employ strict security measures including encryption, access restrictions, and anonymization where appropriate. However, data transmission over the internet is not completely secure.
11. DATA RETENTION
We retain your data only as long as necessary for the purpose collected or as legally required. Refer to Section 4 for specific retention periods.
12. YOUR RIGHTS
Under GDPR, you have the right to:
- Access your data
- Rectify inaccurate data
- Request deletion of your data
- Object to data processing (where based on legitimate interest)
- Withdraw consent at any time
- Restrict processing in certain cases
- Request data portability
- Contest automated decision-making
To exercise your rights, contact us at hello@florishaus.com. We may require verification of your identity.
CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy or wish to exercise your rights, please contact us:
Email: hello@florishaus.com
Address: Florishaus, MB, Vilnius, Lithuania
COOKIE POLICY
Effective Date: May 7, 2025
This Cookie Policy applies to the information collected with cookies or similar technologies when you use our website. Our Privacy Policy (above) also applies.
What Are Cookies Used For?
Cookies are small files of text stored by your browser on your device (computer or mobile phone). We use cookies to make our website easier to use, improve our products, and meet your needs. Cookies allow our website to recognize your device and remember certain information, such as settings, preferences, cart contents, and the way you interact with our website.
What Types of Cookies Do We Use?
- Session Cookies – These are temporary and expire once you close your browser. We use these to track actions during a browser session, such as remembering clicks or selections.
- Persistent Cookies – These remain on your device after the session ends and allow us to remember preferences or actions across multiple visits. They have an expiration date set by the source of the cookie.
Cookies can be either:
- First-party Cookies – Set by our website.
- Third-party Cookies – Set by our partners, such as Google Analytics.
Cookie Categories We Use
- Essential Cookies – These are necessary for the website to function. They enable features such as secure login, cart functionality, and other essential services.
- Performance Cookies – Help us understand how visitors use our site (e.g., pages visited, time spent). We use this data to improve our website’s performance.
- Functionality Cookies – These allow the website to remember your choices (e.g., language, region) and provide a more personalized experience.
- Targeting/Advertising Cookies – Used to deliver relevant content and advertisements to you. They can also help limit the number of times you see an ad and track ad performance.
Google Analytics
We use Google Analytics to analyze traffic, measure performance, and improve user experience. Google may use the data for its own purposes. To learn more, visit Google’s Privacy Policy. You can opt-out of Google Analytics using the browser add-on available here.
How to Manage Cookies?
You can manage cookie preferences by adjusting your browser settings. You can also opt-out of non-essential cookies by clicking “Let me choose” on our cookie notification banner.
Disable Cookies in Internet Explorer
For more about managing cookies, visit All About Cookies.